Legal
Shipping and returns
Where we deliver in the UAE, how long it takes, and what happens if an artwork arrives damaged, misprinted or wrong.
Where we ship
We deliver to addresses in all seven emirates. Delivery is included in the price; there is nothing to pay on arrival.
Each artwork is framed to order abroad and flown in by tracked courier. Customs duty and import VAT are paid by us and are already in the price.
How long it takes
Every artwork is made to order. Production usually takes a few working days, then the parcel travels by tracked courier. Your estimated delivery window is shown at checkout, and we email tracking when the parcel leaves.
If it arrives damaged
If your artwork arrives damaged or misprinted, photograph it as it came, including the outer box, and email the photographs to care@galaxyorigins.com within fourteen days of delivery. We make and send a replacement at our cost. You do not need to return the damaged one unless we ask.
If the data is wrong
Every artwork prints its catalogue number and the coordinates it was computed from, so it can be checked against the NASA/IPAC Extragalactic Database. If they do not match, we refund the order in full and you keep the print.
Changing your mind
Each artwork is made to your own details, so it cannot be returned for a change of mind. Please check your words, date and place on the proof before you order; the proof shows exactly what will be printed. A damaged or misprinted artwork is always replaced, and one carrying the wrong data is refunded.
When the money comes back
Refunds go back to the card you paid with, within fourteen days of our agreeing that something was wrong. A card refund can take a few days more to appear, which is the bank's timing, not ours.
Last updated 15 September 2026